Order & Customer Care Specialist

Ultimate Staffing Services; Buena Park (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Ultimate Staffing Services seeks a Customer Service Rep in Buena Park, CA to process orders, handle inquiries, and coordinate with warehouses and carriers. You will manage EDI, phone and email communications, and ensure timely, accurate paperwork and responses.

The role requires 1–3 years of CSR experience, strong MS Office skills, and the ability to multi-task while maintaining professionalism. Local candidates with warehouse exposure are preferred.

Qualifications

• 1–3 years of CSR experience in a warehouse environment preferred.
• Proficient in MS Excel, Word, Outlook, and Google Docs.
• Able to multi-task, communicate professionally, and follow directions.

Responsibilities

• Process inbound and outbound orders via EDI, phone, fax, or email in our WMS system.
• Respond to customer inquiries and complaints promptly and professionally.
• Coordinate receiving/shipping with customers, carriers, and warehouse teams.
• Prepare shipping documents and track deliveries to meet promised dates.
• Maintain accurate account records and files; generate required reports.

Skills

Customer service

Call center

EDI processing

MS Excel

MS Word

Outlook

Google Docs

CRM software

Education

High School Diploma or GED

Tools

MS Excel

MS Word

Outlook

Google Docs

Job description

Ultimate Staffing Services seeks a Customer Service Rep in Buena Park, CA to process orders, handle inquiries, and coordinate with warehouses and carriers. You will manage EDI, phone and email communications, and ensure timely, accurate paperwork and responses.

The role requires 1–3 years of CSR experience, strong MS Office skills, and the ability to multi-task while maintaining professionalism. Local candidates with warehouse exposure are preferred.