Customer Care & Order Fulfillment Specialist

Genuine Parts Company; Champaign (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and handle incoming calls under close supervision. You will enter orders, respond to inquiries, and provide quotes while maintaining strong relationships with customers and coordinating with internal teams.

This role emphasizes reliability, communication, and accurate data entry, with a focus on meeting inventory and shipping requirements and supporting ongoing process improvements.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience.
• Strong communication skills including written, verbal, and listening.
• Reliability, organization, and attention to detail are essential.
• Moderate computer skills, including business systems and internet product search.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Negotiate pricing within parameters to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels meet customer needs and source products as needed.
• Determine cost-effective shipping methods and coordinate with account representatives.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and handle incoming calls under close supervision. You will enter orders, respond to inquiries, and provide quotes while maintaining strong relationships with customers and coordinating with internal teams.

This role emphasizes reliability, communication, and accurate data entry, with a focus on meeting inventory and shipping requirements and supporting ongoing process improvements.