Customer Service & Order Fulfillment Specialist

Motion; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Lexington, KY, is seeking a Customer Service Representative to accurately fulfill customer orders and handle calls under close supervision. You will respond to product inquiries, enter orders, and negotiate pricing within set parameters while maintaining strong customer relationships.

Ideal candidates possess a high school diploma with up to three years of related experience, good communication skills, and the ability to multi-task using business systems.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sourcing products in branch, distribution center, or supplier inventory.
• Determines cost-effective shipping methods and expedites backorders.
• Partners with Account Representatives to ensure customer satisfaction.
• May handle customer returns.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Lexington, KY, is seeking a Customer Service Representative to accurately fulfill customer orders and handle calls under close supervision. You will respond to product inquiries, enter orders, and negotiate pricing within set parameters while maintaining strong customer relationships.

Ideal candidates possess a high school diploma with up to three years of related experience, good communication skills, and the ability to multi-task using business systems.