Customer Service & Order Fulfillment Specialist

The-Hillman-Group; East York (PA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

The-Hillman-Group in United States is seeking a Customer Service Representative to establish positive relationships with customers and Sales staff by handling a high volume of telephone requests and digital orders. You will assist with product questions, input orders, invoices, and payments, while supporting field staff with pricing and merchandising.

This role requires a high school diploma, strong communication, and multitasking skills.

Formación

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.

Responsabilidades

• Communicates with customers to determine their product needs.
• Communicate Order Status with customer.
• Works with outside sales representatives to fulfill customers’ needs.
• Inputs customer’s orders into computer system.
• Works with customers and shipping personnel to determine when / if orders should be split.
• Processes orders, invoices, payments.
• Forwards invoices from vendors to appropriate finance personnel.
• Assists with order returns and credits with finance.
• Evaluates inventory cost and sale pricing to ensure correct profit margin
• Communicates with customers regarding pricing
• Prepares quotations for customers
• Able to answer questions concerning product application and proper usage and support Field Service staff with display materials.
• Quickly answer customer questions concerning product usage and specifications.
• Review and know multiple merchandising components by customer to support customer displays.
• Perform other duties to ensure successful site operations.

Conocimientos

Customer service

Communication

Order processing

Problem solving

Educación

High School Diploma

Descripción del empleo

The-Hillman-Group in United States is seeking a Customer Service Representative to establish positive relationships with customers and Sales staff by handling a high volume of telephone requests and digital orders. You will assist with product questions, input orders, invoices, and payments, while supporting field staff with pricing and merchandising.

This role requires a high school diploma, strong communication, and multitasking skills.