Customer Service & Order Fulfillment Specialist

Genuine Parts Company; Dallas (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Motion Industries, in Dallas, seeks a Customer Service Representative to fulfill orders accurately under close supervision and manage incoming customer calls.

You will respond to product inquiries, provide quotes, and handle order entry, while placing orders via phone, email, or counter sales. The role supports inventory and shipping coordination and aims to maximize customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Influence motion industries' gross profit by negotiating price and purchase price within parameters.
• Build customer relationships to drive repeat business and improve processes.
• Determine the most cost-effective shipping method for customer orders.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Expedite backorders and prepare orders for shipment to customers.
• May handle customer returns.
• Perform other duties as assigned.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries, in Dallas, seeks a Customer Service Representative to fulfill orders accurately under close supervision and manage incoming customer calls.

You will respond to product inquiries, provide quotes, and handle order entry, while placing orders via phone, email, or counter sales. The role supports inventory and shipping coordination and aims to maximize customer satisfaction.