Customer Service & Order Coordinator (Flexible Hours)

Packaging Corporation; Marshfield (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Packaging Corporation in Marshfield, WI is seeking a Customer Service Representative to deliver superior service by addressing inquiries on product availability, pricing, orders, and shipments. You will coordinate with sales, production, and logistics to ensure accurate invoicing and on-time delivery, while maintaining orderly customer files and handling order changes.

The role emphasizes strong communication, problem solving, and attentiveness to customer needs.

Qualifications

• Two years’ experience in a customer service role handling orders.
• Experience with order entry systems and maintaining positive customer relationships.
• Proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track orders through scheduling.
• Coordinate with sales, production, and shipping to ensure on-time delivery.
• Respond to inquiries on product availability, pricing, and delivery status.
• Resolve complaints and billing adjustments when needed.
• Maintain organized customer files and monitor inventory levels.

Skills

Customer service

Order entry

Microsoft Office

Communication

Education

High school diploma

Associates degree (preferred)

Tools

MS Word

MS Excel

MS Outlook

Order entry system

Job description

Packaging Corporation in Marshfield, WI is seeking a Customer Service Representative to deliver superior service by addressing inquiries on product availability, pricing, orders, and shipments. You will coordinate with sales, production, and logistics to ensure accurate invoicing and on-time delivery, while maintaining orderly customer files and handling order changes.

The role emphasizes strong communication, problem solving, and attentiveness to customer needs.