Customer Service & Order Coordinator

Green Bay Packaging; Albert Lea (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Job summary

Green Bay Packaging is seeking a Customer Service Representative to provide high-quality, consistent service to customers, sales representatives, production teams, and colleagues. The CSR will learn production processes to offer accurate information on orders, pricing, deliveries, and issues.

The role emphasizes teamwork, strong communication, and the ability to manage a fluctuating workload in a fast-paced environment. Monday–Friday, 8am–4:30pm, with competitive benefits.

Qualifications

• High school diploma required.
• 1+ year in a Customer Service environment.
• Strong customer orientation and excellent communication.
• Ability to work with multiple accounts and deadlines.
• Two-year degree with related manufacturing experience preferred.
• Hours: Monday–Friday, 8am–4:30pm.

Responsibilities

• Provide timely, accurate order status and product knowledge.
• Process orders/changes/returns per policy.
• Handle customer returns per policy.
• Provide feedback on service failures or concerns.
• Partner with Sales to exceed expectations.
• Prioritize fluctuating workload.
• Willingness to communicate via phone, email, memos.
• Place purchase orders and coordinate deliveries.
• Manage multiple accounts and expedite change orders.
• Coordinate printing plates and die boards procurement.

Skills

Customer service

Communication skills

Organizational skills

Time management

Microsoft Office

Data entry

Problem solving

Team player

Multitasking

Education

High school diploma

Two-year degree with related manufacturing experience

Tools

Microsoft Office

Job description

Green Bay Packaging is seeking a Customer Service Representative to provide high-quality, consistent service to customers, sales representatives, production teams, and colleagues. The CSR will learn production processes to offer accurate information on orders, pricing, deliveries, and issues.

The role emphasizes teamwork, strong communication, and the ability to manage a fluctuating workload in a fast-paced environment. Monday–Friday, 8am–4:30pm, with competitive benefits.