Customer Success & Projects Coordinator

Green Bay Packaging; Franksville (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Wellness programs

STD

LTD

Life insurance

401(k) company match

Job summary

Green Bay Packaging is seeking a customer service professional in Wisconsin to develop relationships with customers by phone, email, or in person, while managing purchase requirements and inventory levels. You will coordinate with sales, design and manufacturing to resolve issues and ensure smooth order processing.

The role emphasizes attention to detail, strong communication, and the ability to multitask in a fast-paced, team-based environment.

Qualifications

• High school diploma required, Associate's or Bachelor's degree preferred.
• Strong customer orientation.
• 2–3 years in a Customer Service environment or related field; corrugated experience a plus.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with customers.
• Ability to interact with all levels within the Company.
• Self-starter with the ability to work without direct supervision.
• High attention to detail; troubleshoot to determine cause and effect of poor customer experiences.
• Microsoft Office software proficiency.
• Ability to problem solve, handle multiple tasks and work in a fast-paced team-based environment.

Responsibilities

• Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
• Reviews the purchase requirements for each job; initiates the process.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
• Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
• Manage the collection, analysis, documentation and coordination of assigned projects.
• Maintain technical competency and remain current in changes in processes and procedures.
• Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.
• Abide by all company policies and procedures, including practice safe work habits.
• Serve as a liaison to customers, sales, customer service, design and manufacturing.
• Maintain regular attendance as required by your position.
• Promotes a positive working environment supporting GBP's teamwork concept.
• Assists the management team with special projects as assigned.
• Operate customer or inventory management software systems.
• Present information in one-on-one and small group settings.

Skills

Customer orientation

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Self-motivated

Detail-oriented

Microsoft Office

Team collaboration

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Green Bay Packaging is seeking a customer service professional in Wisconsin to develop relationships with customers by phone, email, or in person, while managing purchase requirements and inventory levels. You will coordinate with sales, design and manufacturing to resolve issues and ensure smooth order processing.

The role emphasizes attention to detail, strong communication, and the ability to multitask in a fast-paced, team-based environment.