Order & Customer Success Specialist

Mayville Engineering Company, Inc.; Northern (KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Mayville Engineering Company, Inc. is seeking a detail-oriented Customer Service/Order Entry specialist to enter and process sales orders, review pricing, and respond to inquiries to ensure customer satisfaction.

You will collaborate with Sales, Production Control, Shipping, and Materials to meet customer needs, resolve issues promptly, and contribute to continuous improvement efforts within the function. This role supports accurate order processing and timely communication with customers.

Qualifications

• Solid verbal and written communication abilities.
• Experience with ERP systems and order processing.
• Demonstrated problem solving and data analysis skills.
• Strong attention to detail and organization.

Responsibilities

• Enter and process sales orders accurately and timely.
• Review pricing on orders for quotes and pricing policies.
• Address and resolve customer inquiries, complaints, and interactions promptly.
• Coordinate with Sales, Production Control, Shipping, and Materials to meet customer needs.
• Escalate issues to appropriate resources as needed.
• Identify issues proactively and suggest solutions.
• Contribute to continuous improvement projects within the function.
• Perform other duties as assigned.

Skills

Communication skills

Problem solving

Attention to detail

Time management

Education

High school diploma or GED

Tools

ERP systems

Job description

Mayville Engineering Company, Inc. is seeking a detail-oriented Customer Service/Order Entry specialist to enter and process sales orders, review pricing, and respond to inquiries to ensure customer satisfaction.

You will collaborate with Sales, Production Control, Shipping, and Materials to meet customer needs, resolve issues promptly, and contribute to continuous improvement efforts within the function. This role supports accurate order processing and timely communication with customers.