Customer Service & Ops Coordinator (Georgetown, TX)

Mobile Communications America

Georgetown (TX)

On-site

USD 36,000 - 54,000

Full time

6 days ago

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Job summary

Mobile Communications America, Inc. seeks a Customer Service Specialist in Georgetown, TX to support the Voice (MSS) division. The role involves greeting customers, maintaining contact details, logging repair requests, and coordinating with service technicians and vendors.

You will manage warranties, pricing, and timely equipment returns while generating essential reports. The candidate should have 2-4 years in customer operations, strong MS Office skills (Word, Excel, Outlook), and professional

Qualifications

2-4 years of experience in customer operations or related fields such as Customer Service, Scheduling/Dispatch, AP/AR, Depot Repairs, Shipping/Receiving, Inventory, or Sales Support.

Responsibilities

Greet visitors and handle calls/emails as the first point of contact.
Maintain accurate customer contact information and build relationships with customers and vendors.
Log repair requests in the ERP system, verify warranties, and coordinate repairs.
Prepare pricing for billing review and ensure timely completion and return of equipment.
Schedule daily work for field service technicians and coordinate with customers and subcontractors.
Create, track, and close service tickets with proper documentation and technician hours.