Customer Experience Specialist – Onsite in Charlotte

Mobile Communications America; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. seeks a Customer Service Specialist to join our Charlotte, NC team supporting the Voice (MSS) division.

You will greet customers, manage inquiries, and coordinate repairs while maintaining accurate records and ensuring timely equipment handling. The ideal candidate has 2–4 years in customer operations, strong MS Office skills, and excellent communication and organizational abilities.

Qualifications

• 2-4 years of experience in customer operations or related fields.
• Excellent knowledge and experience using Microsoft Office Products (Word, Excel, Outlook) are required.
• Professional communication in both spoken and written forms at all levels of the organization is required.
• Ability to succeed in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills, detail-oriented.

Responsibilities

• Greet visitors and customers and handle phone calls and emails as the first point of contact.
• Maintain accurate customer contact information and build strong relationships with customers and vendors.
• Log repair requests in the ERP system, verify warranties, and coordinate depots for repairs.
• Ensure timely completion and return of equipment, file warranty claims, and prepare pricing for billing review.
• Receive, stage, and track products for sales and service teams, ship orders, and handle equipment returns to vendors on time.
• Monitor inventory levels based on sales trends, perform counts, rotate stock, and secure assets.
• Add/remove equipment in the system and assist with contract renewals.
• Generate and maintain reports (WIP, aging, open P/O lines).
• Schedule daily work for field service technicians and coordinate with customers and subcontractors.
• Create, track, and close service tickets accurately and record technician hours.
• Collaborate across departments to communicate daily priorities with service and operations teams.
• Promote and maintain a safe, positive, and productive work environment.
• Perform other duties as assigned to support team success.

Skills

Customer service

MS Office

Communication

Organization

Detail-oriented

Discretion

Job description

Mobile Communications America, Inc. seeks a Customer Service Specialist to join our Charlotte, NC team supporting the Voice (MSS) division.

You will greet customers, manage inquiries, and coordinate repairs while maintaining accurate records and ensuring timely equipment handling. The ideal candidate has 2–4 years in customer operations, strong MS Office skills, and excellent communication and organizational abilities.