Customer Service & Operations Coordinator

Mobile Communications America; Rockford (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Holiday pay

Education incentives

Job summary

Mobile Communications America is seeking a Customer Service Specialist in Rockford, IL to support our Voice (MSS) division. This onsite role focuses on customer interaction, order processing, and cross‑functional support to ensure timely service and repairs.

Ideal candidates have 2–5 years in customer operations, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining high service standards.

Qualifications

• 2–5 years of experience in customer operations or related fields
• Experience in shipping, receiving, inventory management, depot repairs, purchasing or service coordination/dispatch
• Proficient in MS Office (Word, Excel, Outlook) and professional communication
• Ability to thrive in a fast-paced environment with strong organizational skills

Responsibilities

• Greet visitors and customers, handle phone calls and emails as the first point of contact
• Maintain accurate customer contact information and build relationships with customers and vendors
• Log repair requests in ERP, verify warranties, coordinate internal or third‑party repair depots
• Ensure timely completion and return of equipment, file warranty claims, prepare pricing for billing review
• Receive, stage, and track products for sales and service teams, ship orders, and handle equipment returns to vendors
• Monitor inventory levels, perform counts, rotate stock, and secure assets
• Add/remove equipment in the system and assist with contract renewals
• Generate and maintain reports (WIP, aging, open POs)
• Schedule daily work for field service technicians and coordinate with customers/subcontractors
• Create, track, and close service tickets with proper documentation of technician hours
• Collaborate across departments to communicate priorities with service and operations
• Promote a safe, positive, and productive work environment
• Perform other duties as assigned

Skills

Customer operations

Shipping & Receiving

Inventory management

Depot repairs

Purchasing

Service coordination/Dispatch

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Mobile Communications America is seeking a Customer Service Specialist in Rockford, IL to support our Voice (MSS) division. This onsite role focuses on customer interaction, order processing, and cross‑functional support to ensure timely service and repairs.

Ideal candidates have 2–5 years in customer operations, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining high service standards.