Customer Operations & Support Specialist

Mobile-Communications-America-Inc; Monroe (LA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Holiday pay

Education incentives

Job summary

Mobile Communications America, Inc. in Monroe, LA, is seeking a Customer Service Specialist to support our Voice (MSS) division. This role serves as a key member of the Customer Operations team, delivering exceptional service and handling order processing, scheduling, invoicing, and communications.

The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and accuracy.

Qualifications

• Three to seven years of experience in customer service, office administration, or customer operations.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to maintain confidential and proprietary information.
• Demonstrated professionalism and customer service skills.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors.
• Answer and direct incoming calls using a multi-line telephone system.
• Respond to customer inquiries professionally and resolve issues in a timely manner.
• Build and maintain positive relationships with customers and vendors.
• Deliver exceptional customer service while representing MCA's Service First culture.
• Provide operational support in order acceptance, management, scheduling, purchasing, and billing.

Skills

Customer service

Verbal and written communication

Organization

Time management

Problem solving

Tools

Microsoft Office

Job description

Mobile Communications America, Inc. in Monroe, LA, is seeking a Customer Service Specialist to support our Voice (MSS) division. This role serves as a key member of the Customer Operations team, delivering exceptional service and handling order processing, scheduling, invoicing, and communications.

The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and accuracy.