Customer Experience & Operations Specialist (Charlotte)

Mobile-Communications-America-Inc; Charlotte (NC); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401K

PTO

Holiday Pay

Education Incentives

Résumé du poste

Mobile Communications America, Inc. is seeking a Customer Service Specialist in Charlotte, NC to support the Voice (MSS) division.

This full-time clerical role handles front-desk duties, orders, and customer communications, ensuring accuracy in contact information and timely responses to inquiries. The ideal candidate will have 2–4 years in customer operations, strong MS Office skills, and the ability to work efficiently in a fast-paced environment while maintaining high integrity and attention

Qualifications

• 2-4 years of experience in customer operations or related fields.
• Proficient in customer service concepts and vendor relationships.
• Excellent written and verbal communication across all levels.
• Ability to work in fast-paced environment with minimal supervision.
• Strong organizational and administrative skills; detail-oriented.
• Discretion with confidential information.

Responsabilités

• Greeting visitors and handling phone calls and emails as the first point of contact.
• Maintaining accurate customer contact information and building relationships with customers and vendors.
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third‑party repair depots.
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes.
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.
• Adding and removing equipment in the system and assisting with contract renewals.
• Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders.
• Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing other duties as assigned to support team success.

Connaissances

Customer Service

AP/AR

Depot Repairs

Shipping Receiving

Inventory

Sales Support

Outils

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Mobile Communications America, Inc. is seeking a Customer Service Specialist in Charlotte, NC to support the Voice (MSS) division.

This full-time clerical role handles front-desk duties, orders, and customer communications, ensuring accuracy in contact information and timely responses to inquiries. The ideal candidate will have 2–4 years in customer operations, strong MS Office skills, and the ability to work efficiently in a fast-paced environment while maintaining high integrity and attention