Customer Service Operator

SEL Engineering Services; Washington; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

ESOP/Stock ownership

Competitive benefits

Tuition assistance

Engineering development programs

Wellness programs

Job summary

Schweitzer Engineering Laboratories (SEL) is seeking a Customer Service Operator in Pullman, WA to be a key contact for customers, suppliers, employees, and community members. You will support customer service operations, maintain account information, and help deliver a positive experience while collaborating with SEL teams.

A typical day includes handling calls, processing orders and RMAs, updating records, and guiding customers through SEL systems.

Qualifications

• 2+ years of organized, friendly customer service.
• Excellent phone etiquette and communication skills.
• Strong writing and documentation skills.
• Ability to learn new skills and work cooperatively in a team.

Responsibilities

• Serve as key contact for customers, suppliers, employees, and community members.
• Process orders and RMAs, route emails, and document interactions.
• Update and manage customer account information and security settings.
• Identify and propose process improvements to enhance customer experience.

Skills

Customer service

Phone etiquette

Communication

Documentation

Team collaboration

Learning agility

Tools

MS Word

Excel

Job description

Schweitzer Engineering Laboratories (SEL) is looking for someone to join our Sales and Customer Service team as a Customer Service Operator in Pullman, WA.

As a Customer Service Operator, you will serve as a key point of contact for customers, suppliers, employees, and community members. This role offers opportunities to support customer service operations, maintain customer account information, and contribute to a positive customer experience while working with teams across SEL.

A typical day as a Customer Service Operator will include:

• Providing the highest quality telephone service to customers, suppliers, fellow employees, and community members; routing calls to requested destinations while following security procedures.
• Assisting in finding technical coverage and creating cases in SEL's business systems to provide outstanding service to our customers. Documenting and sharing customer feedback with regional leadership.
• Engaging in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.
• Managing and assisting customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.
• Assisting in the creation of company accounts and the conversion of customer leads in SEL's business systems.
• Initiating process improvement suggestions.
• Following and applying SEL Values, Principles of Operations, and World Class Manufacturing Principles.
• Performing other duties as assigned (may include office administration and other support duties).
• Understanding. Creating. Simplifying.

This job might be for you if:

• You have 2+ years of experience with organized, friendly customer service
• You have excellent phone etiquette, professionalism, and communication skills
• You have strong writing, documentation skills, and speaking skills
• You have ability to learn new skills and assume new responsibilities
• You have ability to work cooperatively in a team environment
• Background check results satisfactory to SEL
• Negative drug test result(s)

It is a plus if you have:

• Word processing skills, including MS Word and Excel
• Computer operation skills, including email and web browser usage
• Ability to compute, record, and proofread data and other informational records with minimal errors

Location:

This position is located in Pullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data
$ 27.69 - 40.91 per hour. We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills.

SEL is an Equal Opportunity Employer: Vets/Disabled.