Customer Service Phones Operator

Schweitzer Engineering Laboratories, Inc.; Pullman (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Superior benefits

Employee ownership

ESOP

Job summary

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service Phones Operator in Pullman, WA. The role centers on providing top-tier telephone support to customers and partners, while routing calls securely and supporting sales orders, RMAs, and account updates.

The position emphasizes teamwork, strong communication, and the ability to learn new skills. SEL offers competitive pay, comprehensive benefits, and an employee-owned culture.

Qualifications

• 2+ years of organized, friendly customer service experience.
• Excellent phone etiquette and communication skills.
• Strong writing and documentation abilities.
• Ability to learn new skills and take on responsibilities.
• Team-oriented and cooperative work style.
• Background check satisfactory to SEL; negative drug test.

Responsibilities

• Provide high-quality telephone service to customers, suppliers, employees, and community members and route calls per security procedures.
• Assist in finding technical coverage and creating cases in SEL’s systems; share customer feedback with regional leadership.
• Engage in customer support activities including entry of sales orders, RMAs, and routing of emails.
• Manage customer accounts information including passwords, access changes, and data updates per security protocols.
• Assist in creating company accounts and converting customer leads in SEL’s systems.
• Propose process improvements to enhance operations.
• Adhere to SEL Values, Principles of Operations, and World Class Manufacturing Principles.
• Other duties as assigned (including office administration and support).
• Understand. Create. Simplify.

Skills

Customer service

Phone etiquette

Written communication

Team player

Learning agility

Documentation

Account support

Security protocol adherence

Tools

MS Word

MS Excel

Email/Web browser

Job description

Customer Service Phones OperatorPrivacy Policy# SEL Careers## Customer Service Phones OperatorApply: Washington - Pullman: Full time: Posted Today: 2026-24380***Essential Duties and Responsibilities***1. Provide the highest quality telephone service to customers, suppliers, fellow employees, and community members; route calls to requested destination while following security procedures.2. Assist in finding technical coverage and creating cases in SEL’s business systems to provide outstanding service to our customers. Document and share customer feedback with regional leadership.3. Engage in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.4. Manage and assist customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.5. Assist in the creation of company accounts and the conversion of customer leads in SEL’s business systems.6. Initiate process improvement suggestions.7. Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.8. Other duties as assigned (may include office administration and other support duties).9. Understand. Create. Simplify.***Required Qualifications***2+ years of experience with organized, friendly customer serviceExcellent phone etiquette, professionalism, and communication skillsStrong writing, documentation skills, and speaking skillsAbility to learn new skills and assume new responsibilitiesAbility to work cooperatively in a team environment Background check results satisfactory to SEL Negative drug test result(s)***Preferred Qualifications***Word processing skills, including MS Word and Excel Computer operation skills, including email and web browser usage Ability to compute, record, and proofread data and other informational records with minimal errors***Physical Requirements***None**Competitive pay. Superior benefits. Inspiring work.**People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.* We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.* We offer top tier medical, prescription, dental, vision, life, and disability insurance.* We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.* We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.* Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.**Communication with Applicants**We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [e-mail] is an Equal Opportunity Employer: Vets/Disabled.