Customer Service & Operations Specialist

Mobile-Communications-America-Inc; Georgetown (TX); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Descripción de la vacante

Mobile Communications America, Inc. is seeking a Customer Service Specialist to support our Georgetown, TX office.

This full-time role handles visitor and phone inquiries, maintains contact records, logs repair requests in the ERP system, and coordinates internal or third-party depots to ensure timely repairs and billing readiness. You will also support inventory, contracts, and daily field service scheduling, generating reports and collaborating across departments to keep operations running

Formación

• 2–4 years in customer operations or related fields (customer service, scheduling/dispatch, AP/AR, shipping/receiving, inventory).
• Excellent knowledge of Microsoft Office products (Word, Excel, Outlook).
• Professional communication at all levels; able to work in fast-paced environment and manage priorities.

Responsabilidades

• Greeting visitors and customers and handling phone calls and emails as the first point of contact.
• Maintaining accurate customer contact information and building strong relationships with customers and vendors.
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots.
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes.
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.
• Adding and removing equipment in the system and assisting with contract renewals.
• Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders.
• Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing other duties as assigned to support team success.

Conocimientos

Customer operations

Scheduling/Dispatch

AP/AR

Depot repairs

Shipping/Receiving

Inventory

Sales support

Microsoft Office (Word/Excel/Outlook)

Herramientas

ERP system

Microsoft Office Suite

Descripción del empleo

Mobile Communications America, Inc. is seeking a Customer Service Specialist to support our Georgetown, TX office.

This full-time role handles visitor and phone inquiries, maintains contact records, logs repair requests in the ERP system, and coordinates internal or third-party depots to ensure timely repairs and billing readiness. You will also support inventory, contracts, and daily field service scheduling, generating reports and collaborating across departments to keep operations running