Customer Service Operations Leader

Meijer, Inc.; Lorain (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, Inc. in Lorain, OH is seeking an Area Leader to drive engagement and performance across the span of care. You will coach Leads and Team Leaders, manage onboarding, training, and development, and work to maximize store results while upholding Meijer standards.

This role requires strong leadership, financial acumen, and a proactive approach to safety, merchandising, and customer service. You will partner with store leadership to forecast staffing and contribute to growth in a diverse,

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Strong communication and decision-making abilities.
• Ability to analyze financial and statistical information.
• Commitment to safety and inclusive leadership.

Responsibilities

• Engages with team members to ensure onboarding, training and coaching.
• Identifies talent and supports staffing and leadership development.
• Conducts candid discussions to uphold Meijer standards and growth.
• Oversees area operations and financial results, budgeting and forecasting.
• Drives safety, condition management and compliance.
• Guides Leads and Team Leaders in daily work and training needs.

Skills

Leadership

Communication

Financial analysis

Safety awareness

Merchandising

Business acumen

Inclusive leadership

Education

Bachelor's degree or equivalent

Job description

Meijer, Inc. in Lorain, OH is seeking an Area Leader to drive engagement and performance across the span of care. You will coach Leads and Team Leaders, manage onboarding, training, and development, and work to maximize store results while upholding Meijer standards.

This role requires strong leadership, financial acumen, and a proactive approach to safety, merchandising, and customer service. You will partner with store leadership to forecast staffing and contribute to growth in a diverse,