Customer Service & Operations Coordinator

CBRE Group, Inc.; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator to join our Call Center team. You will be the first point of contact, coordinate solutions, manage service requests, and collaborate with internal teams to deliver a seamless customer experience.

This fast-paced, team-oriented role rewards problem solving and continuous improvement, with opportunities to contribute to operational excellence and to develop skills in data handling, reporting, and process optimization.

Responsibilities

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

Job description

CBRE Group, Inc. is seeking a Customer Service Coordinator to join our Call Center team. You will be the first point of contact, coordinate solutions, manage service requests, and collaborate with internal teams to deliver a seamless customer experience.

This fast-paced, team-oriented role rewards problem solving and continuous improvement, with opportunities to contribute to operational excellence and to develop skills in data handling, reporting, and process optimization.