French-Speaking Customer Service Coordinator

CBRE Group, Inc.; Columbus (OH); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Paid holidays

Vacation

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator to deliver exceptional service and ensure service requests are resolved efficiently.

As part of the Call Center team, you will be the first point of contact, coordinating solutions and collaborating with internal teams to provide a seamless customer experience. This role is ideal for someone who enjoys helping others, solving problems, and thrives in a fast-paced, team-oriented environment while contributing to continuous improvements

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Basic math skills (percentages, discounts, markups).
• Must be French bilingual.

Responsibilities

• Answer incoming service requests via phone, chat, email & online requests; respond to inquiries and escalate as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model CBRE RISE values; guide team through application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve team efficiency.
• Evaluate and select solutions from established options.
• Deliver outputs by following defined procedures under close supervision.

Skills

Communication

Organization

Math basics

French bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Customer Service Coordinator to deliver exceptional service and ensure service requests are resolved efficiently.

As part of the Call Center team, you will be the first point of contact, coordinating solutions and collaborating with internal teams to provide a seamless customer experience. This role is ideal for someone who enjoys helping others, solving problems, and thrives in a fast-paced, team-oriented environment while contributing to continuous improvements