Customer Service Coordinator - (Bilingual French - English)

CBRE Group, Inc.; Columbus (OH); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Paid holidays

Vacation

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator to deliver exceptional service and ensure service requests are resolved efficiently.

As part of the Call Center team, you will be the first point of contact, coordinating solutions and collaborating with internal teams to provide a seamless customer experience. This role is ideal for someone who enjoys helping others, solving problems, and thrives in a fast-paced, team-oriented environment while contributing to continuous improvements

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Basic math skills (percentages, discounts, markups).
• Must be French bilingual.

Responsibilities

• Answer incoming service requests via phone, chat, email & online requests; respond to inquiries and escalate as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model CBRE RISE values; guide team through application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve team efficiency.
• Evaluate and select solutions from established options.
• Deliver outputs by following defined procedures under close supervision.

Skills

Communication

Organization

Math basics

French bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a Customer Service Coordinator at CBRE, you\'ll play a key role in delivering exceptional customer service and ensuring service requests are resolved efficiently. As part of our Call Center team, you\'ll be the first point of contact for customers, coordinating solutions, managing service requests, and collaborating with internal teams to provide a seamless customer experience.

About The Role

As a Customer Service Coordinator at CBRE, you\'ll play a key role in delivering exceptional customer service and ensuring service requests are resolved efficiently. As part of our Call Center team, you\'ll be the first point of contact for customers, coordinating solutions, managing service requests, and collaborating with internal teams to provide a seamless customer experience.

This is a great opportunity for someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment while contributing to continuous improvements and operational excellence.

What You\’ll Do

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

What You\’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Must be French bilingual.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

• Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation

Applicant AI Use Disclosure

We value human interaction to understand each candidate\'s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world\'s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate\'s education, training, and experience. The minimum salary for the Customer Service Coordinator position is $35,360 annually [or $17.00 per hour] and the maximum salary for the Customer Service Coordinator position is $37,440 annually [or $18.00 per hour] . The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.

• 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company\'s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).