Customer Service Coordinator - (Bilingual French - English)

CBRE Group, Inc.; Dallas (TX); Remote; USD 34,000 - 52,000; Full time

Job summary

CBRE Group, Inc. in Dallas is seeking a Customer Service Coordinator to deliver exceptional service and resolve requests efficiently.

As part of our Call Center team, you will be the first point of contact, coordinating solutions and collaborating with internal teams to ensure a seamless customer experience. This role suits someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment while contributing to continuous improvements and operational

Responsibilities

• Answer service requests via phone, chat, email and online forms; respond to inquiries and escalate when needed.
• Generate and follow up on service request work orders until completion.
• Schedule meetings and coordinate logistics as required.
• Update company systems, customer databases and spreadsheets.
• Contact customers for updated information as needed.
• Run and share ad hoc reports for review.
• Model CBRE RISE values and guide the team in applying knowledge.
• Suggest improvements to processes to boost team efficiency.
• Evaluate and select solutions from established options.
• Follow defined duties and procedures; limited discretion.
• Deliver output by following procedures under close supervision.

Job description

About the Role:

As a Customer Service Coordinator at CBRE, you'll play a key role in delivering exceptional customer service and ensuring service requests are resolved efficiently. As part of our Call Center team, you'll be the first point of contact for customers, coordinating solutions, managing service requests, and collaborating with internal teams to provide a seamless customer experience.

This is a great opportunity for someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment while contributing to continuous improvements and operational excellence.

What You'll Do:

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.