Customer Service Coordinator - (Bilingual French - English)

Cbre; United States; À distance; USD 42 000 - 66 000; Plein temps

Résumé du poste

CBRE Group, Inc. is seeking a Customer Service Coordinator to join our Call Center team. You will be the first point of contact, coordinate solutions, manage service requests, and collaborate with internal teams to deliver a seamless customer experience.

This fast-paced, team-oriented role rewards problem solving and continuous improvement, with opportunities to contribute to operational excellence and to develop skills in data handling, reporting, and process optimization.

Responsabilités

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

Description du poste

About the Role:

As a Customer Service Coordinator at CBRE, you'll play a key role in delivering exceptional customer service and ensuring service requests are resolved efficiently. As part of our Call Center team, you'll be the first point of contact for customers, coordinating solutions, managing service requests, and collaborating with internal teams to provide a seamless customer experience.

This is a great opportunity for someone who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment while contributing to continuous improvements and operational excellence.

What You'll Do:

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.