Customer Service & Operations Coordinator

Ryder System, Inc.

Houston (TX)

On-site

USD 28,000 - 40,000

Full time

6 days ago

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Benefits offered by this job

Benefits package

401(k) employer match

PTO

Job summary

Ryder System, Inc. in Houston, TX is seeking a Customer Service Coordinator to join a dynamic, growth‑oriented team. The role emphasizes communication, issue resolution, and CSI improvement in a fast‑paced environment.

Hours are 6:00am to 2:30pm, Monday through Friday, with weekly pay and a full benefits package. You’ll contribute to shop operations, workflow planning, parts management, and administrative duties while pursuing an internal career path toward an Ops Supervisor.

Qualifications

High school diploma or GED required.
1 year or more in customer service or comparable experience with issues resolution.
Strong computer skills including spreadsheets and word processing software (Advanced).

Responsibilities

Improve the quality and consistency of customer communications and meet customer expectations.
Perform customer relationship activities including interface, issue resolution and customer satisfaction.
Execute customer communication protocol for PM scheduling, follow-up, breakdowns, and vehicle status updates.
Drive improvement of Customer Satisfaction (CSI) scores.
Enhance branch productivity through effective work scheduling and planning.