Customer Experience & Shop Operations Coordinator

Ryder System, Inc.; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

The role emphasizes CSI improvement, effective work flow, and strong administrative support to keep shop operations running smoothly. It involves coordinating with rental, vendors and customers in a fast-paced environment.

Qualifications

• H.S. Diploma/GED or equivalent is required.
• 1 year or more in customer service or related experience with issues resolution.
• Strong computer skills including spreadsheets and word processing software

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities including interface, issue resolution and customer satisfaction.
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
• Coordinate outside repair with vendors and customers.
• Create repair orders for technicians
• Process all Account Payable

Skills

Customer Service

Scheduling

Inventory Management

Vendor Coordination

Education

H.S. Diploma/GED

Tools

Spreadsheets

Word Processing

Job description

Ryder System, Inc. is seeking a Customer Service Coordinator to support shop management through timely customer communications, scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

The role emphasizes CSI improvement, effective work flow, and strong administrative support to keep shop operations running smoothly. It involves coordinating with rental, vendors and customers in a fast-paced environment.