Customer Service & Operations Admin II

Southeastern Freight Lines; Asheville (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 in Asheville, NC. You will perform intermediate clerical duties to support the Service Center's operations, including customer inquiries, appointment scheduling, payroll data entry, and basic HR tasks.

The role requires 6 months of related experience, a high school diploma or GED, and proficiency with Microsoft Office. Strong communication and multitasking abilities are essential for success in this position.

Qualifications

• High School Diploma or GED required.
• Able to pass background check and alcohol/drug test.
• 6 months of related experience or prior office experience.
• Strong customer relations skills and ability to manage multiple tasks.
• Proficiency with Microsoft Office applications; familiarity with Outlook and Excel preferred.

Responsibilities

• Respond to calls or contact customers about shipment status, billing questions, CODs, or tracing information.
• Call and schedule delivery appointments; assist drivers with pick-up/delivery problems.
• Enter loads and generate manifests; provide clerical support to Center managers.
• Maintain sales leads and input pay data into payroll system; assist with recruiting and orientation.
• Support training efforts and ad-hoc administrative duties as needed.

Skills

Customer relations

Time management

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 2 in Asheville, NC. You will perform intermediate clerical duties to support the Service Center's operations, including customer inquiries, appointment scheduling, payroll data entry, and basic HR tasks.

The role requires 6 months of related experience, a high school diploma or GED, and proficiency with Microsoft Office. Strong communication and multitasking abilities are essential for success in this position.