Customer Service Admin Specialist: Scheduling & Payroll

Southeastern Freight Lines; Pompano Beach (FL); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines in Pompano Beach, FL seeks a Customer Service Administrator 2 to support Service Center operations. You will respond to calls about shipment status, billing, CODs, tracing, and rating information, and assist with scheduling deliveries and driver coordination.

Requires a High School Diploma or GED, 6 months of office experience, strong customer relations, and Microsoft Office proficiency. Background check and drug test required; pay $21.55–$26.51/hr, second shift.

Qualifications

• High School Diploma or GED required.
• Able to pass background check and drug test.
• Minimum 6 months of related office experience.
• Strong customer relations and communication skills.
• Proficient with Microsoft Office; Outlook and Excel preferred.

Responsibilities

• Respond to calls and contact customers about shipment status, billing, CODs, or trace information.
• Call and schedule delivery appointments; assist drivers with pickup and delivery issues.
• Enter dispatched, arrived, and closed loads into the system; assist payroll data entry.
• Provide clerical support to Service Center Managers and assist with recruiting/training tasks.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines in Pompano Beach, FL seeks a Customer Service Administrator 2 to support Service Center operations. You will respond to calls about shipment status, billing, CODs, tracing, and rating information, and assist with scheduling deliveries and driver coordination.

Requires a High School Diploma or GED, 6 months of office experience, strong customer relations, and Microsoft Office proficiency. Background check and drug test required; pay $21.55–$26.51/hr, second shift.