Customer Service Administrator 2

Southeastern Freight Lines; Richmond, Northern (VA, KY); On-site; USD 30,000 - 37,000; Part time

Job summary

Southeastern Freight Lines in Richmond, VA is seeking a part-time Customer Service Administrator 2 to perform intermediate clerical duties supporting the Service Center. You will respond to calls, schedule deliveries, assist drivers, and enter data into the system.

The role requires a High School Diploma or GED, 6 months related experience, strong customer relations and computer skills including Microsoft Office; familiarity with Outlook and Excel is preferred. First Shift.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or office experience.
• Strong customer relations and communication skills; able to multitask.

Responsibilities

• Respond to calls and inform customers about shipment status.
• Schedule delivery appointments and assist drivers with issues.
• Enter shipment and load data into the system and assist with payroll tasks.
• Provide clerical support to Service Center managers and assist with recruiting and training.

Skills

Customer relations

Communication

Multitasking

Time management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Multi-line phone systems

Job description

## Customer Service Administrator 2Apply: Richmond, VA: Part time: Posted Today: R2026-23113As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies. For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)**Work Shift**First Shift