Customer Service Representative 1

Southeastern Freight Lines; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastern Freight Lines, a family-founded carrier in the United States, seeks a Customer Service Representative 1 to handle hundreds of inbound inquiries from external and internal customers. You will organize and schedule shipments, transfer details to our internal system, and communicate solutions.

The role requires strong written and verbal communication, the ability to research policies, prepare quotes, and handle simple billing queries.

Qualifications

• At least 1 year of customer service experience (in-person or phone).
• High school diploma or GED required.
• Preferred: 2 years of customer service experience and prior transportation industry experience.

Responsibilities

• Handle hundreds of incoming customer service inquiries from external and internal customers.
• Organize and schedule shipments, transfer information to internal systems, and distribute revenue based on contracts.
• Provide accurate quotes and build estimates for shipments, respond to billing inquiries, and perform FBCs as needed.
• Educate customers on company technology and self-service options, and maintain organized records.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Tools

CRM software

Job description

As the Customer Service Representative 1, you will be responsible for handling hundreds of incoming customer service telephone inquiries from external and internal customers. You will organize and schedule shipments for customers, transfer information to the Company’s internal system, and distribute revenue based on agreements and contracts. To excel in this role, you must have strong written and verbal communication skills. Receive, and follow through to completion, incoming customer service inquiries. These inquiries include, but are not limited to, tracing shipments; scheduling pickups and deliveries; problem resolutions; Over, Short, and Damaged (OS&D) inquiries; pickup system inquiries; and appointment scheduling for residential deliveries. Refer customers to respective service centers for follow-up as needed. Process roll over calls from service centers that are beyond administrative capacity. Serve all customer inquiries with excellence. Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fast-paced environment. Learn and utilize the National Motor Freight Classification. Prepare accurate quotes for customers and build estimates for potential shipments. Answer simple billing inquiries and make Freight Bill Corrections (FBCs) as needed. Educate customers on the Company’s technology (including the external website) and customer service enhancements. Maintain legible and organized records/notes and complete required paperwork in a timely manner. Retrieve and fax/email imaged documents and handle general administrative tasks for the Sales Department. Monitor website, email, and voice messaging systems for customer service opportunities as assigned.

To qualify for this role, candidates must have at least 1 year of customer service experience, either face to face or over the phone. A High School Diploma or GED is required. Preferred candidates will have 2 years of customer service experience, either face to face or over the phone, and previous experience in the transportation industry.

Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc

Working withSoutheastern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950,Southeastern Freight Linesis a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth ofSoutheasterngenerating over1.7billion in annual revenue, with over10million shipments per year. This would not be possible without our esteemed team of over8,800 professionals — the true backbone of our company. AtSoutheastern,we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.