Customer Service Administrator 2

Southeastern Freight Lines; Asheville (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 in Asheville, NC. You will perform intermediate clerical duties to support the Service Center's operations, including customer inquiries, appointment scheduling, payroll data entry, and basic HR tasks.

The role requires 6 months of related experience, a high school diploma or GED, and proficiency with Microsoft Office. Strong communication and multitasking abilities are essential for success in this position.

Qualifications

• High School Diploma or GED required.
• Able to pass background check and alcohol/drug test.
• 6 months of related experience or prior office experience.
• Strong customer relations skills and ability to manage multiple tasks.
• Proficiency with Microsoft Office applications; familiarity with Outlook and Excel preferred.

Responsibilities

• Respond to calls or contact customers about shipment status, billing questions, CODs, or tracing information.
• Call and schedule delivery appointments; assist drivers with pick-up/delivery problems.
• Enter loads and generate manifests; provide clerical support to Center managers.
• Maintain sales leads and input pay data into payroll system; assist with recruiting and orientation.
• Support training efforts and ad-hoc administrative duties as needed.

Skills

Customer relations

Time management

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc