Customer Service & Office Coordinator – Logistics

The Home Depot; Hatfield Township (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

Temco Logistics is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. This on-site role requires detail orientation and strong communication in a fast-paced environment.

You will manage orders, delivery statuses, and product details while coordinating with various departments to maintain smooth operations and high service standards.

Qualifications

• Excellent communication and interpersonal skills to build customer relationships.
• Strong problem-solving abilities to address inquiries quickly and accurately.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency with MS Office and familiarity with office management software.
• Knowledge of Temco Logistics’ delivery and installation services is a plus.

Responsibilities

• Provide accurate information on orders, delivery status, and product details.
• Answer phone calls and emails promptly, resolving customer questions and requests.
• Ensure customer satisfaction through follow-up communications after delivery and installation.
• Escalate unresolved issues to supervisors when necessary.
• Monitor delivery schedules and provide real-time updates to customers.
• Maintain knowledge of Temco Logistics products and services to support inquiries.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare timely reports, presentations, and proposals as assigned.
• Collaborate with teams across departments to ensure exceptional service.

Skills

Communication

Interpersonal skills

Problem-solving

Organization

multitasking

MS Office

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. This on-site role requires detail orientation and strong communication in a fast-paced environment.

You will manage orders, delivery statuses, and product details while coordinating with various departments to maintain smooth operations and high service standards.