Service Delivery Coordinator

Summit Fire & Security; Seattle (WA); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Flexible Spending Accounts

Long-Term Disability – Employer Paid

Short-Term Disability – Employer Paid

Life Insurance

Employee Assistance Program

Employee Referral Program

Job summary

Summit Fire & Security is seeking a Service Coordinator to maintain office management for the Service department, including scheduling calls, coordinating equipment and materials, and ensuring customer satisfaction. The role will involve communicating with customers and internal teams and supporting the Service Operations Manager with reports.

The candidate should have a HS diploma (ASSOC degree preferred) and at least 1 year scheduling experience, with strong computer skills and attention to

Qualifications

• HS Diploma or equivalent required.
• Associate degree preferred.
• 1 year scheduling facility services experience.
• 1 year professional computer skills.

Responsibilities

• Schedule service calls with customers.
• Coordinate the necessary equipment/materials accordingly.
• Schedule emergency service with customers.
• Schedule all necessary subcontractors, lifts as required.
• Work with the Service Operations Manager to review reports and upload for customer access.
• Communicate system impairments and service requests to the appropriate Manager.
• Communicate with internal and external customers in a professional manner.
• Provide backup assistance on phones for the administrative assistance.
• Other duties as assigned.

Skills

Scheduling

Customer service

Time management

Communication

Computer skills

Critical thinking

Collaboration

Education

HS Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Salesforce

Job description

Summit Fire & Security is seeking a Service Coordinator to maintain office management for the Service department, including scheduling calls, coordinating equipment and materials, and ensuring customer satisfaction. The role will involve communicating with customers and internal teams and supporting the Service Operations Manager with reports.

The candidate should have a HS diploma (ASSOC degree preferred) and at least 1 year scheduling experience, with strong computer skills and attention to