Customer Service Manager | Training & Company Vehicle

sgcarpetandmore; Santa Clara (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Training Provided

Company Vehicle

Full benefits: medical vision dental 4

Job summary

S&G Carpet is seeking a Customer Service Manager in Santa Clara County/South Bay. This full-time role involves meeting with customers daily, diagnosing installation issues, and guiding a service-oriented team to deliver an exceptional carpet buying and installation experience.

New hires can earn $80,000 to $95,000 per year with salary plus bonus, plus comprehensive benefits. Training is provided and a company vehicle is available for field duties.

Qualifications

• At least a strong background in customer service management.
• Proven leadership and team coordination abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Meet with customers daily to review progress on floor covering installations.
• Diagnose and resolve day-of-installation issues in the field.
• Process service tickets to ensure customer satisfaction with the S&G experience.
• Collaborate with a service-focused team to maintain high standards.

Skills

Customer service

Leadership

Communication skills

Problem solving

Teamwork

Job description

S&G Carpet is seeking a Customer Service Manager in Santa Clara County/South Bay. This full-time role involves meeting with customers daily, diagnosing installation issues, and guiding a service-oriented team to deliver an exceptional carpet buying and installation experience.

New hires can earn $80,000 to $95,000 per year with salary plus bonus, plus comprehensive benefits. Training is provided and a company vehicle is available for field duties.