Customer Service Manager

sgcarpetandmore; Santa Clara (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Training Provided

Company Vehicle

Full benefits: medical vision dental 4

Job summary

S&G Carpet is seeking a Customer Service Manager in Santa Clara County/South Bay. This full-time role involves meeting with customers daily, diagnosing installation issues, and guiding a service-oriented team to deliver an exceptional carpet buying and installation experience.

New hires can earn $80,000 to $95,000 per year with salary plus bonus, plus comprehensive benefits. Training is provided and a company vehicle is available for field duties.

Qualifications

• At least a strong background in customer service management.
• Proven leadership and team coordination abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Meet with customers daily to review progress on floor covering installations.
• Diagnose and resolve day-of-installation issues in the field.
• Process service tickets to ensure customer satisfaction with the S&G experience.
• Collaborate with a service-focused team to maintain high standards.

Skills

Customer service

Leadership

Communication skills

Problem solving

Teamwork

Job description

Customer Service Manager - Santa Clara County/South Bay

• Training Provided
• Company Vehicle

New hires can realistically earn $80,000 to $95,000 per year

Great Customer Service Starts Here!

If you take pride in how you treat people, show up with positive energy, and enjoy working in a team environment, take the next step in your career with S&G Carpet.

Since 1948, we've served Northern California and have built our reputation, one customer at a time, through service, integrity, and high standards.

We believe in doing things the right way— for our customers, our communities, and each other.

Simply put, we're good people doing good things.

We hire for attitude, energy, and character first. We train the rest.

Pay & Schedule

• Full-time, salaried position, with Company vehicle
• S&G will provide the training and tools necessary to perform the duties of this position
• New hires can realistically earn $80,000 to $95,000 per year (salary plus bonus)
• Medical, vision, dental, and 401K offered

Why S&G Carpet

• Paid training provided
• Stable, full-time career opportunity
• Ability to join S&G's skilled, committed Management team
• Long-term growth potential
• Supportive, team-driven environment
• Established company with decades of proven success

We believe:

• Service comes first
• Customers deserve our honesty and effort
• Attitude matters more than experience
• Excellence is built through consistency

Are You a Fit?

We often find success with people from:

• Restaurants and hospitality
• Retail
• Customer service roles
• Fitness, wireless/mobile sales, or fast-paced service environments
• Any role where “people skills” matter most

What You'll Do

• Meet with customers daily to check progress on their floor covering installation
• Diagnose and solve day‑of‑installation problems in the field
• Process service tickets to ensure customer satisfaction with their S&G experience
• Work closely with a supportive, service‑focused team

What We're Looking For

• Positive attitude and strong energy
• Dependable, coachable, and professional
• Ability to stay calm and collected under pressure
• Strong communication skills
• Customer-first mindset
• Comfortable engaging with customers in person and over the phone
• Ability to do light to moderate physical activity throughout the day

Floor covering knowledge or installation knowledge preferred

Who Thrives Here

People who enjoy staying busy, working with others, and taking pride in doing things the right way, every day.

Eligibility

• Candidates must live in the territory
• Candidates must have a clean driving record and hold a valid driver's license
• Candidates must be at least 21 years old