Customer Service Manager – On‑Site Install & Experience

S&G Carpet and More; Santa Clara (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Medical/Vision/Dental/Life insurance

PTO

401K eligibility

Job summary

S&G Carpet and More is seeking a Customer Service Manager to lead the service team from Santa Clara, serving the greater Santa Clara County area. This salaried role focuses on ensuring smooth installations and resolving customer concerns at the job site and through service tickets.

The ideal candidate will have strong communication, time management, and floor-covering knowledge, with a commitment to premium customer service and professional presentation.

Qualifications

• Strong time-management, organization, and multi-tasking skills.
• A knowledge of floor covering installation and floor covering products.
• Strong presentation and communication skills, both written and verbal.
• Attentive to customer needs; capable of responding in a timely manner.
• Prompt, dependable, and responsive to Company needs.
• Capable of preserving confidential or sensitive information.
• Exceptional team player and skilled at working well under pressure.
• Strong computer skills.

Responsibilities

• Visit job site locations to troubleshoot day-of-installation problems.
• Work to ensure a smooth installation experience for customers.
• Diagnose and resolve customer concerns via service tickets.
• Service the greater Santa Clara County area from Santa Clara base.

Skills

Time management

Organization

Multi-tasking

Floor covering installation knowledge

Product knowledge

Presentation skills

Written and verbal communication

Customer-service orientation

Computer skills

Education

High school diploma or equivalent

Job description

S&G Carpet and More is seeking a Customer Service Manager to lead the service team from Santa Clara, serving the greater Santa Clara County area. This salaried role focuses on ensuring smooth installations and resolving customer concerns at the job site and through service tickets.

The ideal candidate will have strong communication, time management, and floor-covering knowledge, with a commitment to premium customer service and professional presentation.