Customer Service Manager

S; Rancho Cordova (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical/Vision/Dental/Life

Paid time off

401K eligibility

Job summary

S&G Carpet and More in Rancho Cordova, CA, seeks a Customer Service Manager for the Sacramento region. You will visit job sites to troubleshoot on-site installation issues, ensure a smooth customer experience, and resolve concerns via service tickets.

This salaried exempt role covers the greater Sacramento area and into Solano County, with base salary plus bonus. The position requires strong communication, time management, and knowledge of floor covering products.

Qualifications

• Experience in customer service management and field visits.
• Knowledge of floor covering installation and products.
• Strong communication; ability to present and interact with customers.
• Ability to handle sensitive information and work under pressure.

Responsibilities

• Visit job sites to troubleshoot installation issues.
• Ensure a smooth installation experience for customers.
• Diagnose and resolve customer concerns via service tickets.
• Lead and coordinate with the service team.

Skills

Time management

Communication skills

Team player

Computer skills

Education

High school diploma

Job description

S&G Carpet and More is seeking a new Customer Service Manager for the Sacramento region!

S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard.

As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.

This is a salaried (exempt) position based out of Rancho Cordova, but this role will service the greater Sacramento area and into Solano County (Vacaville, Fairfield, Benicia, etc.).

Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and world-class customer service.

Schedule:

M-F, though some weekend work will be required on occasion.

Compensation:

New hires can expect to earn between $80,000 and $90,000 per year, depending on performance (base salary plus bonus).

Benefits:

• Receive a Company vehicle and inspection equipment for use during performance of duties
• Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
• General PTO policy
• 401K eligibility after one year of employment
• Work with an energetic team committed to providing the premiere customer service experience in the industry

Position Requirements:

• Effective time management, organization, and multi-tasking skills
• A knowledge of floor covering installation and floor covering products
• Strong presentation and communication skills, both written and verbal
• Attentive to customer needs; capable of responding in a timely manner
• Prompt, dependable, and responsive to Company needs
• Capable of preserving confidential or sensitive information
• Exceptional team player and skilled at working well under pressure
• Strong computer skills
• Additional duties and responsibilities as assigned by management

Position Qualifications:

• At least a high school diploma or equivalent
• Ability to be covered under Company's commercial auto policy
• Eligibility for HIS registration through CSLB
• Positive, confident attitude; able to comfortably navigate stressful situations
• Floor covering installation/product knowledge
• A servant's mindset (understand and exhibit servant leadership)
• Strong communication and organizational skills
• Ability to perform light-to-moderate physical activity throughout the day