Field Customer Service Manager - Flooring (Company Vehicle)

S; Rancho Cordova (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical/Vision/Dental/Life

Paid time off

401K eligibility

Job summary

S&G Carpet and More in Rancho Cordova, CA, seeks a Customer Service Manager for the Sacramento region. You will visit job sites to troubleshoot on-site installation issues, ensure a smooth customer experience, and resolve concerns via service tickets.

This salaried exempt role covers the greater Sacramento area and into Solano County, with base salary plus bonus. The position requires strong communication, time management, and knowledge of floor covering products.

Qualifications

• Experience in customer service management and field visits.
• Knowledge of floor covering installation and products.
• Strong communication; ability to present and interact with customers.
• Ability to handle sensitive information and work under pressure.

Responsibilities

• Visit job sites to troubleshoot installation issues.
• Ensure a smooth installation experience for customers.
• Diagnose and resolve customer concerns via service tickets.
• Lead and coordinate with the service team.

Skills

Time management

Communication skills

Team player

Computer skills

Education

High school diploma

Job description

S&G Carpet and More in Rancho Cordova, CA, seeks a Customer Service Manager for the Sacramento region. You will visit job sites to troubleshoot on-site installation issues, ensure a smooth customer experience, and resolve concerns via service tickets.

This salaried exempt role covers the greater Sacramento area and into Solano County, with base salary plus bonus. The position requires strong communication, time management, and knowledge of floor covering products.