Customer Service Manager

S; Santa Clara (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Medical coverage

PTO

401K eligibility

Energetic team

Job summary

S&G Carpet and More is seeking a Customer Service Manager based in Santa Clara to oversee service delivery for the greater Santa Clara County area. You will visit job sites, troubleshoot on-site issues, and ensure a positive installation experience for customers.

This is a salaried (exempt) role with a competitive 80,000–95,000 USD annual compensation, a company vehicle, and comprehensive benefits. The ideal candidate has strong leadership, communication, and team collaboration skills.

Qualifications

• Strong time management, organization, and multitasking.
• Excellent written and verbal communication.
• Knowledge of floor covering installation/products is a plus.

Responsibilities

• Visit job site locations to troubleshoot day-of-installation problems.
• Ensure a smooth installation experience for customers.
• Diagnose/resolve customer concerns via service tickets.

Skills

Time management

Organizational skills

Communication skills

Customer service mindset

Pressure tolerance

Education

High school diploma (or equivalent)

Tools

CS/Computer skills

Job description

S&G Carpet and More is seeking a new Customer Service Manager for the South Bay!

S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard.

As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.

This is a salaried (exempt) position based out of Santa Clara, but this role will service the greater Santa Clara County area. Applicants must live in the South Bay.

Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and amazing customer service.

Schedule: M-F, though some weekend work will be required on occasion

Compensation:New hires can expect to earn between $80,000 and $95,000 per year, depending on performance.

Benefits:

• Receive a Company vehicle and inspection equipment for use during performance of duties
• Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
• General PTO policy
• 401K eligibility after one year of employment
• Work with an energetic team committed to providing the premiere customer service experience in the industry

Position Requirements:

• Effective time management, organization, and multi-tasking skills
• A knowledge of floor covering installation and floor covering products
• Strong presentation and communication skills, both written and verbal
• Attentive to customer needs; capable of responding in a timely manner
• Prompt, dependable, and responsive to Company needs
• Capable of preserving confidential or sensitive information
• Exceptional team player and skilled at working well under pressure
• Strong computer skills
• Additional duties and responsibilities as assigned by management

Position Qualifications:

• At least a high school diploma or equivalent
• Ability to be covered under Company’s commercial auto policy
• Eligibility for HIS registration through CSLB
• Positive, confident attitude; able to comfortably navigate stressful situations
• Floor covering installation/product knowledge
• A servant’s mindset (understand and exhibit servant leadership)
• Strong communication and organizational skills
• Ability to perform light-to-moderate physical activity throughout the day