Customer Service Manager

S&G Carpet and More; Santa Clara (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Medical/Vision/Dental/Life insurance

PTO

401K eligibility

Job summary

S&G Carpet and More is seeking a Customer Service Manager to lead the service team from Santa Clara, serving the greater Santa Clara County area. This salaried role focuses on ensuring smooth installations and resolving customer concerns at the job site and through service tickets.

The ideal candidate will have strong communication, time management, and floor-covering knowledge, with a commitment to premium customer service and professional presentation.

Qualifications

• Strong time-management, organization, and multi-tasking skills.
• A knowledge of floor covering installation and floor covering products.
• Strong presentation and communication skills, both written and verbal.
• Attentive to customer needs; capable of responding in a timely manner.
• Prompt, dependable, and responsive to Company needs.
• Capable of preserving confidential or sensitive information.
• Exceptional team player and skilled at working well under pressure.
• Strong computer skills.

Responsibilities

• Visit job site locations to troubleshoot day-of-installation problems.
• Work to ensure a smooth installation experience for customers.
• Diagnose and resolve customer concerns via service tickets.
• Service the greater Santa Clara County area from Santa Clara base.

Skills

Time management

Organization

Multi-tasking

Floor covering installation knowledge

Product knowledge

Presentation skills

Written and verbal communication

Customer-service orientation

Computer skills

Education

High school diploma or equivalent

Job description

S&G Carpet and More is seeking a new Customer Service Manager for the South Bay!

S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard.

As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.

This is a salaried (exempt) position based out of Santa Clara, but this role will service the greater Santa Clara County area. Applicants must live in the South Bay.

Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and amazing customer service.

Schedule: M-F, though some weekend work will be required on occasion

Compensation: New hires can expect to earn between $80,000 and $95,000 per year, depending on performance.

Benefits:

• Receive a Company vehicle and inspection equipment for use during performance of duties

• Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
• General PTO policy
• 401K eligibility after one year of employment
• Work with an energetic team committed to providing the premiere customer service experience in the industry

Position Requirements:

• Effective time management, organization, and multi-tasking skills
• A knowledge of floor covering installation and floor covering products
• Strong presentation and communication skills, both written and verbal
• Attentive to customer needs; capable of responding in a timely manner
• Prompt, dependable, and responsive to Company needs
• Capable of preserving confidential or sensitive information
• Exceptional team player and skilled at working well under pressure
• Strong computer skills
• Additional duties and responsibilities as assigned by management

Position Qualifications:

• At least a high school diploma or equivalent
• Ability to be covered under Company’s commercial auto policy
• Eligibility for HIS registration through CSLB
• Positive, confident attitude; able to comfortably navigate stressful situations
• Floor covering installation/product knowledge
• A servant’s mindset (understand and exhibit servant leadership)
• Strong communication and organizational skills
• Ability to perform light-to-moderate physical activity throughout the day