Customer Service Manager - State Farm Agent Team Member

Natalie Gajewski - State Farm Agent; Warren (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Natalie Gajewski - State Farm Agent is seeking a Customer Service Manager to lead the agency's client service team and drive exceptional service experiences in the Warren, MI area.

The role focuses on overseeing daily operations, implementing service policies, resolving escalated inquiries, and mentoring staff to deliver consistent, customer-focused results within a collaborative agency culture.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About our agency

Since opening the agency in 2015, we've grown into a team of eight professionals focused on helping customers protect what matters most while building meaningful relationships in our community. Prior to becoming an agent, I spent 10 years in automotive finance, where I developed a passion for helping people make important financial decisions and achieve their goals.

Having lived in this area my entire life, I'm proud to serve the community that helped shape who I am. Outside of work, you'll often find me spending time with my dog, Winston, and staying involved in local events and community initiatives. Giving back and supporting the people around us is something that's important to both me and our agency.

Our office culture is one of collaboration, support, and growth. We work hard, but we keep things laid back and enjoyable. I believe in being available for my team, providing guidance when needed, and creating an environment where people can succeed without being micromanaged. We work together, celebrate wins together, and help each other overcome challenges.

We're looking for someone who wants to win, contribute to a team, and continuously grow. The ideal candidate is motivated, eager to learn, and looking for an opportunity to build a better future for themselves. If you're someone who takes initiative, enjoys working with others, and wants a leader who will invest in your development, you'll find that here.

Role description

As a Customer Service Manager - State Farm Agent Team Member with Natalie Gajewski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.