Customer Service Manager - State Farm Agent Team Member

Natalie Arnett - State Farm Agent; Shawnee (OK); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Signing bonus

Performance bonus

Competitive salary

Health insurance

Advancement

Paid time off

Profit sharing

Training & development

Job summary

Natalie Arnett - State Farm Agent invites a Customer Service Manager to lead day-to-day agency operations in Shawnee, OK. You will guide a team to deliver excellent client experiences, coordinate with colleagues, and plan proactive service that strengthens community trust.

The role offers growth opportunities for driven, sales-minded professionals with a focus on customer care, efficiency, and adherence to licensing requirements in a local agency setting.

Qualifications

• Prior insurance experience required (5+ years preferred).
• Must be licensed for Property/Casualty & Life/Health.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the agency team and daily operations.
• Develop and implement policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor agency staff.

Skills

Leadership

Customer service

Communication

Problem-solving

Licensing

Job description

Benefits

• Signing bonus for pre-licensed professionals
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

ROLE DESCRIPTION

As a Customer Service Manager - State Farm Agent Team Member with Natalie Arnett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the agency team and daily operations.
• Develop and implement policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor agency staff.

QUALIFICATIONS

• Prior insurance experience required (5+ years preferred).
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• Must be currently licensed (Property/Casualty & Life/Health).