Customer Service Representative - State Farm Agent Team Member

Amanda Nelson - State Farm Agent; Moorhead (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Amanda Nelson - State Farm Agent is seeking a Customer Service Representative to support an established team in Moorhead, MN. You will assist clients with policy details, changes, and claims while delivering exceptional service and building community relationships.

The role emphasizes accurate record-keeping, responsiveness, and growth opportunities within a positive, community-focused environment. Training and advancement are available based on performance.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Customer service

Job description

Benefits

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2019 and is a strong team of six focused on growth, development, and making an impact in our community. Before becoming a State Farm agent, I gained experience both in State Farm corporate and as a team member, giving me a well-rounded perspective on the business.

I studied Business Management and have been married for 13 years with two children. Outside of work, I enjoy staying active in sports and spending time at the lake. We’re highly involved in the community, hosting events like our annual November pie giveaway, participating in Giving Hearts Day, and supporting a wide range of youth sports programs.

For our team, we offer a 401(k), health benefits, strong career development opportunities, additional licensing support, travel bonuses, team trips, team-building events, guest speakers, and unique perks like a MasterClass subscription and team recognition programs.

Our office culture is positive, lighthearted, and goal-oriented. We’re looking for someone with strong work ethic, initiative, and integrity - someone who is driven, community-minded, and ready to grow without letting fear hold them back.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Amanda Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.