Customer Service Manager - State Farm Agent Team Member

Jason Hobbs - State Farm Agent; Huntington Beach (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Flexible hours

Growth potential/Advancement

Job summary

State Farm in Huntington Beach is seeking a Customer Service Manager to join an agent team. You will build relationships, handle inquiries about insurance products, and contribute to a high-quality customer experience. A licensed Property & Casualty professional who can obtain Life & Health licensure is preferred.

The role offers a path for growth, a team environment, and the chance to grow with a successful independent contractor agent.

Qualifications

• Property and Casualty license is required.
• Life and Health license must be obtainable.
• Excellent interpersonal and communication skills are essential.
• Ability to work in a team and multi-task effectively.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success every day.

Skills

Interpersonal skills

Communication skills

Customer service

Team player

Multi-tasking

Detail oriented

Proactive problem solving

Organizational skills

Ability to relate to customers

Computer proficiency

Windows proficiency

Education

Property & Casualty license

Life & Health license

Tools

Windows

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skillsDetail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Ability to effectively relate to a customer
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We're Hiring!

Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to make an impact, see immediate success, we could be the place for you!