Customer Service Manager - State Farm Agent Team Member

Anthony Kondos; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Vision insurance

Job summary

An insurance agency in Portland, Oregon, is seeking a Customer Service Manager to oversee team operations and enhance customer experiences. The ideal candidate will have over 5 years of customer service experience, including 2 years in a managerial position. Responsibilities include developing service policies, managing complaints, and mentoring team members. This role offers opportunities for growth in a supportive environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Organizational skills

Communication

Problem-solving

Job description

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

Role Description

As a Customer Service Manager - State Farm Agent Team Member with Anthony Kondos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.