Customer Service Manager - State Farm Agent Team Member

saullopez-1; West Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid time off

Opportunity for advancement

Job summary

saullopez-1 seeks a License Customer Service professional to drive exceptional customer experiences within our insurance agency. You will lead the customer service team, coordinate with other agency members, and anticipate community needs to support growth.

Ideal candidates bring a customer-focused mindset, empathy, and a track record in leadership. Internal growth opportunities are anticipated for highly driven, sales-minded individuals.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.