Customer Service Manager - State Farm Agent Team Member

Lizettec; Palm Harbor (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Palm Harbor, Florida, is looking for a Customer Service Manager - State Farm Agent Team Member. This role involves overseeing a customer service team, developing policies, and ensuring excellent customer experiences. Candidates should possess strong leadership skills, effective communication abilities, and be licensed in Florida. The agency offers various benefits, including bonuses, health insurance, and opportunities for advancement.

Qualifications

• Experience in customer service management.
• Ability to develop policies and procedures.
• Must be a licensed agent in Florida.

Responsibilities

• Oversee the customer service team and operations.
• Develop and implement customer service policies.
• Handle escalated customer complaints.
• Train and mentor customer service representatives.

Skills

Leadership skills

Communication abilities

Problem-solving abilities

Education

Florida 2-20/4-40 and 2-15 licenses

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Manager - State Farm Agent Team Member with Lizette Cochran - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Must be currently licensed (Florida 2-20/4-40 and 2-15)