Customer Service Manager - State Farm Agent Team Member

Jose Herrera - State Farm Agent; Arlington (VA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Jose Herrera - State Farm Agent in Arlington, Virginia, is looking for a Customer Service Manager to enhance exceptional customer experiences and lead the customer service team. If you have 5+ years of customer service experience and strong leadership skills, this role is ideal for you.

You will be responsible for overseeing operations, developing policies, and training the team while enjoying benefits like a competitive salary and flexible work options.

Qualifications

• 5+ years of customer service experience.
• Strong leadership and organizational abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage the customer service team and daily operations.
• Establish customer service policies and procedures.
• Address escalated customer complaints effectively.
• Train and guide customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Bilingual Spanish

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are a customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• 5+ years of experience in customer service.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Property & Casualty insurance license.
• Not required, but a PLUS: Bilingual Spanish.

Flexible work from home options available.