Customer Service Representative - State Farm Agent Team Member

Nicolegrove; York (York County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nicolegrove is looking for a Customer Service Representative – State Farm Agent Team Member in York County, PA. In this role, you will provide exceptional customer experiences, assisting with inquiries and insurance claims while coordinating with agency team members.

Ideal candidates will possess strong communication skills, attention to detail, and a customer-focused attitude. This position offers numerous growth opportunities within a supportive and collaborative team environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented attitude to handle multiple tasks efficiently.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the Agency

Our agency has served the community since 2008, with a second location added in 2020. It is a close‑knit, supportive team of eight, offering PTO, holiday pay, health benefits, a Simple IRA, reimbursement for licensing costs, and a focus on work‑life balance. We value a positive, collaborative culture and are looking for someone who is hardworking, organized, with strong sales skills, a friendly attitude, and a desire to grow within our supportive team.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Nicole Grove – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.