Customer Service Manager - State Farm Agent Team Member

Brianarends; Prospect (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Prospect, CT is seeking a Customer Service Manager to oversee operations and provide exceptional client experiences. The ideal candidate has experience in customer service, strong leadership skills, and is willing to obtain an active insurance license. The role involves responding to inquiries and coordinating with team members to enhance community support. Competitive salary and benefits are offered, including health insurance and flexible schedule.

Qualifications

• Experience in customer service and customer management, preferably in the insurance industry.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Respond to customer inquiries about insurance policies and claims.
• Assist in policy changes and maintain accurate customer records.

Skills

Customer service experience

Organizational skills

Leadership

Bilingual in Spanish

Problem-solving abilities

Education

Active insurance license (willing to obtain)

Job description

Benefits:

• Simple IRA with employer match
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided.
• Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
• Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.

QUALIFICATIONS:

• Experience in customer service and customer management preferably within the insurance industry.
• Bilingual Spanish preferred
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• Willing to obtain active insurance license.