Customer Service Manager - State Farm Agent Team Member

State Farm Agent; Palm Harbor (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Palm Harbor, FL, is seeking a Customer Service Manager to lead the customer service team and enhance customer experiences. Responsibilities include overseeing daily operations, implementing service policies, and training staff.

Offering benefits such as a hiring bonus, health insurance, and a competitive salary between $45,000 and $50,000 per year. The ideal candidate will have strong leadership skills and be licensed in Florida.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership and organizational skills

Communication abilities

Problem-solving abilities

Education

Must be currently licensed (Florida 2-20/4-40 and 2-15)

Job description

Role Description

As a Customer Service Manager - State Farm Agent Team Member with Lizette Cochran - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are a customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsive recruiter

Replies within 24 hours

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Must be currently licensed (Florida 2-20/4-40 and 2-15)

Compensation: $45,000.00 - $50,000.00 per year

Looking for the skills and confidence to run a business in the future?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Palm Harbor, FL.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.